| This sort of thing can be done really well. One specialist I've had to go to frequently has a very good system. An SMS 3 days before as a reminder. Another the day of, which you reply to to check in. When they're ready for you, they text back, and you go in, and the nurse meets you at the door. (Even ignoring Covid, I'd much rather wait in my car, my with choice of tunes cranked, etc). That's all good in and of itself. What makes it really good is that someone human actually reads those messages and dispatches them as appropriate. So whenever I've had a billing question, need a refill, have a question for my doc whatever... I just text that number, and if it's during normal business hours I usually get a response back within 5-10 minutes. (And actual response, not "You are very important to us, we will return your call within 48 hours") |