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by james_in_the_uk 1392 days ago
As someone who receives lots of questions as a core part of my job, often concurrently via multi async comms channels, my biggest challenge is controlling cognitive load so I can be efficient and effective. Having a spot of politeness in the interaction, as the parent suggests, helps me meter the flow of information in my direction. I much prefer it. Horses for courses I guess.
2 comments

Reducing the information content of a message, effectively concealing the information that you already plan to send after “Hi”, isn’t being polite to people with this personality, it’s frustrating.
I guess you can feel less obligated if the question hasn't been fully asked yet.

Still.. the question is out there. At least when it's written out, you can know if it's a worthwhile question. Or ask some quick follow-ups that they hadn't thought to nail down first.