[a2tech]

My large institution mandated a switch to OfficeMax/Staples remanufactured toners to save (truly huge sums) of money. It was an unmitigated disaster. The toners leaked. When they didn't leak, the toner failed to fuse appropriately to the paper which made for an atrocious print quality and since the toner started flaking off even while still in the machine it would build up on everything and lead to smearing and then damage to the printer.

My department switched to buying toners directly from the manufacturer and reimbursing staff to get around the financial blocks that were put in to place. After two years they dropped the policy as a complete waste. We paid out so much money in repairs, new cartridges, new printers, and management that it made buying 'real' toner look cheap. Theoretically OfficeMax/Staples offered repair guarantees on their toners but of course managing those warranty claims is essentially impossible when you have thousands of printers scattered around.