[jackgolding]

Currently reading “never split the difference” and one of my takeaways has been for negotiations (or trust-building in general), people are anxious/frustrated about saying “no”, so enabling an environment where people can say no allows for better trust.

Personally understanding how neurotic/anxious I am empowers me to be able to say no, as I try to consciously be aware that subconsciously I am less likely to say no when it’s in my best interest.

[muzani]

"Sorry, {excuse}" seems to work best for me. Not all cultures are good with a straight no. Sometimes the excuse is just "I had a long day."