I've not seen one place that has escaped this problem though.
Something is either old and nobody feels like fixing it or something doesn't fit into the current constraints of the platform featureset. So they build something on their own, probably undocumented and without consulting the supposed DevOps team, but still using parts of the platform that have not been declared an API. But when you want to exercise the freedom you supposedly built with your platform, all these edge cases fall back on you and inhibit change. "We can't change the ingress controller, we rely on this implicit behavior of it" "You can't change how database credentials are provisioned, we pulled these from the Cloud SQL console and comitted them to git". And facilitating any change as soon as you can cover the use-case is a fight with stakeholders and POs that I usually have no nerve for. "Why do we need to do anything??? It works?". And then you get blamed when it breaks. I love this job.
Something is either old and nobody feels like fixing it or something doesn't fit into the current constraints of the platform featureset. So they build something on their own, probably undocumented and without consulting the supposed DevOps team, but still using parts of the platform that have not been declared an API. But when you want to exercise the freedom you supposedly built with your platform, all these edge cases fall back on you and inhibit change. "We can't change the ingress controller, we rely on this implicit behavior of it" "You can't change how database credentials are provisioned, we pulled these from the Cloud SQL console and comitted them to git". And facilitating any change as soon as you can cover the use-case is a fight with stakeholders and POs that I usually have no nerve for. "Why do we need to do anything??? It works?". And then you get blamed when it breaks. I love this job.