[pipework]

My steam deck almost arrived before the delivery person marked it to return for damage inspection. It’s still there, but I’m almost certain I’ll never receive it. Steam support has been silent and not responded since Friday.

[sgtnoodle]

It will work out, just be patient and courteous. I've interacted with Steam support a couple times about VR hardware, and they went above what I was even asking for.

[selectodude]

How dare they take weekends off.

[pipework]

Their weekends must start on thursdays then, haha. Everyone has great stories about how prompt steam support is, but I got nada

[XenophileJKO]

They don't seem to.. I got a reply on my steam support ticket Saturday afternoon.

[djbusby]

It's the weekend. Give them a few business days.

[sib301]

You’ll be fine. My experience with their support has been great. Seems to be the case with others as well.