[lsc]

this is another example of why you always need offsite backups (even if it's a server on your DSL line)

People make mistakes. web hosting providers are run by people. Data loss happens.

I go even further and say that you need to make sure that no single person can delete every copy of your essential data (unless that single person owns most of the company) - if nothing else, you should keep backups under the founder's bed.