[Natsu]

I always love when it's clear that nobody has ever actually tried an option.

I once paid for internet via public wifi for a time. When my CC expired and it was time to renew... that was literally impossible because of how they redirected you to their paywall when you tried to visit anything else. Even if you were trying to go to the billing page to renew. So you literally couldn't pay them. Oh, and even if you had other internet access, that wouldn't work either, because the billing site was nowhere on the open internet, only via the municipal wifi.

Or there are similar loops in Amazon's help system, where they make it hard to get a human and it just loops you around the same sets of options when you tell it that it's not working right. So you have to swear at it to see if you can trigger the algorithms to detect frustration and get you out.

And those aren't even deliberate, like the dark patterns some places engage when you try to cancel a service.