Ask HN: Amazon locked my account and doesn't accept my bank statement

[randomrubydev]

I live in the Philippines and I tried to buy a 65" TV. This is actually my second purchase on the same card. I have never asked for a refund nor used gift cards. They locked my account asking for a billing statement. I used my debit card so I sent them a bank statement (has my name, address, account number), + picture of my debit card with the bank account number. They didn't accept it and they didn't explain the reason properly. I emailed jeff@amazon and [e-mail] with the documents but they haven't replied since 13 days ago. I already bought the TV from somewhere else, but I really want to get access to my account since I use Audible a lot. What are some last resorts I should do? Is it worth calling them?

Response from Amazon:

Hello,

Thank you for your response. We have reviewed the information you provided but we were unable to verify ownership of your visa payment ending in **** because .. Your account is still temporarily on hold.

You can resolve the issue by signing in to your Amazon US store account again and following the on-screen instructions.

When uploading a document to verify ownership of a payment method, be sure that the name, address, payment type, and relevant transaction information are clearly visible. For your security, only display the final 4 digits of the payment method number.

Please share your information promptly so that we can verify the payment and restore full access to your account as soon as possible.

Account Specialist Amazon.com https://www.amazon.com ================