[wswope]

> we respond to emails

Edwin, I’ve seen dozens of claims of Stripe simply ignoring complaints to [e-mail], a few in this very thread.

You even fess up to dropping one personally in this thread:

https://news.ycombinator.com/item?id=32558671

This is totally par for the course for Stripe - how on earth can you say that quote in good faith?

[bombcar]

Edwin never said they respond to all emails. Just that sometimes they do respond. To at least one. Once.