[lotsofpulp]

Not all problems require software engineers. Just having someone to filter the appropriate problem to the appropriate person is sufficient. For example,

> but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position.

Even a response stating “we do not have the capacity to resolve your issue” is acceptable.

Getting black holed or wasting hours of customers’ time in phone trees and getting passed around is not acceptable.

[seb1204]

While I agree with your comment I'm not sure how I would feel receiving such a message as a paying customer.

[etiennebausson]

Would you feel better being passed around for hours, with the same result? If they can't solve the issue, I would rather know it early and move on.