[civilized]

Every Stripe issue invites a flood of complaints, which is fine, but... try Better Business Bureau. They have a tracking process, they keep score, they assign a grade.

By the way, Stripe responses to BBB complaints are hilarious [1]. Most of the ones I read close with an identical snippet of text dismissing the claim as "baseless", even when they admit they made a mistake. It's astonishingly inept and says a lot about the attitude toward the customer.

[1] https://www.bbb.org/us/ca/san-francisco/profile/payment-proc...

[upupandup]

last time I did this, the business in question threatened with legal action and I realized BBB was NOT on the consumers side.

[cyral]

BBB gets money from businesses who pay for their accreditation, similar to how Yelp magically helps remove bad reviews when you pay for their services. It's a total conflict of interest. They are technically a non-profit, but that doesn't mean there execs aren't getting paid handsomely.

[tangled]

(I worked for Yelp for over eight years, knew large parts of the codebase, and never once saw any evidence that it was possible to pay to remove bad reviews.)

[annexrichmond]

I also worked for Yelp as an eng, and I used to say the same thing until I personally had my negative review removed from a business page for a paying advertiser by the User Ops team

[civilized]

Did you search the codebase for calls to pay_to_remove_bad_reviews?