Except the extra cost here is on the wrong side of the equation: it's on the variable side.
So yes, CTO's should "pay real money to get real support," but that only makes sense if the costs don't scale with every dollar of revenue.
A 5% fee is basically impossible to pay for anything that's not software (90%+) margins. Ecommerce, for example, has about 5%-10% net margins. 2%, net, extra payment processing fees is huge.
So yes, CTO's should "pay real money to get real support," but that only makes sense if the costs don't scale with every dollar of revenue.
A 5% fee is basically impossible to pay for anything that's not software (90%+) margins. Ecommerce, for example, has about 5%-10% net margins. 2%, net, extra payment processing fees is huge.