[happyopossum]

> it worth noting it comes with a cost (eg X% of your cloud bill) but you get much better interaction with the support and service team.

An account manager doesn't cost you anything - neither would a CE (or SE). There would likely be a minimum spend required, or if you're below that a commit, but there's no %age of annual spend charged for having an AM. In reality, and AM will save you money, as you can negotiate with them, whereas you can't with a website.