[notyourday]

I have dealt with Google and AWS under 4 different companies that spent between low double digit to high triple digit a month.

General view:

* AWS - Great customer service. Steak house level customer service when moved from cc billing to contract billing.

* GCP - terrible service regardless of spend and regardless of dynamic or contract billing. AM do not know products. AM's are equivalent of BOA branch employees that solve a problem by calling the same number the customer calls and give the phone to the customer who came to see them in their branch, except that the customer service phone is the same opaque process the customer is subjected to. The only GCP product that had good customer service was the original App Engine, supported out of Germany ( I think ). We could get in touch with engineers responsible for it over video chat.

[MOARDONGZPLZ]

Same experiences here. AWS was awesome. They did crazy things I wouldn’t expect like spend days in person and join us at equinix colo to get the direct connect working. We didn’t even spend that much relatively, under $100k/mo.

[upupandup]

THIS. I love how AWS AM go out of their way to deliver, where as Google's AM simply start to ghost you when the conversation gets to heated or not contributing to their bonus cheques.

As I've said and others have experienced, GCP's AM are killing their business and we've built up everything around AWS. There's no need to even learn Terraform, all of what we do are automated anyhow without it. CDK is enough.

Screw Google, screw Azure.

[mgkimsal]

> ...simply start to ghost you when ...

I read that as "g-host"

[aseipp]

At a prior gig we were using their FPGA instances and had a way of causing hard faults on the system that required reboots, with specific FPGA bitstreams. Their systems monitored this and when we reached out about it they scheduled at least 2-3 different calls with the engineers/PIs who were directly responsible so we could coordinate with them and help pin down the issue to get things working. We were literally renting by the hour; I don't even think we had an account manager, with variable costs; maybe a few hundred to 3k a month?

[notyourday]

The funniest thing was that we got about a million in CAF bucks from them to go contract and move more stuff from AWS ( our monthly was low triple digits thousands ) and their AMs still messed everything up.