[stuff4ben]

"can't trust Google"

There, fix that for you. If it's mission-critical, there are better customer-focused solutions out there than Google. Despite their massive brain power, they just can't seem to get dealing with users correctly.

[hinkley]

I recall there was a time in my life where I thought that knowing exactly why a project was failing would make me feel better, but it ended up just making me feel worse. Being right while a project crumbles around you is not an accomplishment. Fix what you can, and move on when they get tired of fixing things.

I don't understand why so many people find comfort in being able to blame a vendor for problems that could potentially end in mass layoffs.

[alyandon]

  they just can't seem to get dealing with users correctly

I guess internally it is considered a major failure if they ever have to deal with a user vs their automation incorrectly banning users without recourse. :-/