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by djklanac 1390 days ago
Googler here. I'd like to help. DM me https://twitter.com/david_klanac
1 comments
lupire 1390 days ago
Are you someone with authority over Billing, or a nice but powerless employee in a different department?
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djklanac 1390 days ago
It doesn't take authority to effect change. You'd be surprised at what you can accomplish once you figure out how who owns the various fragments of the solution.

OP – My offer to help still stands. I'm sorry to hear about your bad experience. Sorry doesn't fix it. I realize that. But I want to make it right.

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