[remus]

> Why should a business relationship with Google (or any other cloud service) be any different?

Depends on the size of the account surely? Maybe there's some support person to talk to, but there's plenty of services I subscribe to fo $10-100/month and I dont have an account manager for any of them.

[mschuster91]

Yeah but for almost all of this kind of service you have some sort of phone, email or 24/7 helpdesk system.

Google however is infamous for not providing support at all on all their services, even if your complete digital identity got killed off because some AI can't recognize that the "CSAM" you sent was in fact communication with your child's doctor [1].

[1] https://www.heise.de/news/Nacktscanner-Unbedachte-Fotos-vom-...

[nicolas_t]

NY Time source for this article https://archive.is/4KGKP