[maoeurk]

I'm working on a B2C product as an indie founder and I run into this quite a lot. Though from my perspective a lot of the "physical vs non-physical" disconnect is also about the fact that people who have not had direct experience in the creation of a software product are unable to extrapolate from what they're currently seeing.

I think that's actually completely reasonable though; people take things at face value. But what that means is that all the potential in the world means nothing unless you can show via features how that's a good thing and what the impacts are.

This impacts the product I'm working on because there's a lot of stuff on a base level that seems like similar products in the space but the real value is the integration of systems and data to fundamentally change the interactions. And until recently, we didn't have much of the "Big Picture Ideas" on display for our users.