[spicybright]

At least you've learned a good lesson here.

If you want ownership of an account, you need ownership of the email you use. And do a hard separation between personal and work services.

Also, it sucks the hoops you're going through, but it's good they resist common social engineering tactics like they are. Good on them.

Maybe suck up to a sys admin to re-instate the email for a day if support goes nowhere.

[synthmeat]

Also, if they're not keeping old domain (thus being able to create any (new or old) email account), they're doing a really bad job at sysadmining.

[soneil]

This doesn't really solve the root cause. It could just as easily be caused selling off a business unit where this isn't an option.

[migueltarga]

They did everything to confirm my Identity and prevent social engineering tactics which is exactly what I expected from the company.

But I feel like they don't have an internal process to solve this issue, I haven't anything back for the last 8 hours..

[edf13]

To be fair - for a standard account, not hearing back for 8 hours wouldn’t concern me too much

[migueltarga]

For sure the SLO for standard account is 24hrs.