[Apocryphon]

I've long-considered that social media outrage, even something tech-specific like blog articles getting passed around on HN, is sadly sometimes the most effective form of customer service on these huge platforms that have mostly automated support:

https://news.ycombinator.com/item?id=17689749

Oh, hey, over a decade ago:

https://news.ycombinator.com/item?id=2493645#2494528

As far as it being commoditized, I think it might work a little differently in examples like the OP where the outraged people is the workforce itself. It's a more focused audience.