in my case, i'm manually building a kb that is basically a mirror/copy of an existing kb, along with a bunch of new articles for all the knowledge i've gained over time.
i don't see a good way to auto-create this kb initially, nor a good way to maintain it -- both seem problematic/labor-intensive/doomed-to-be-painful at least in the near/medium term.
in theory, let's say there's a company KB, say from Zendesk, and there are 200 articles in it. the company wants to try to onboard new support agents more quickly/efficiently. so they go in and create at least one quiz question/answer for each KB article -- the 'Quiz/Certification Question' is directly in/linked to that specific KB article UI -- it doesn't live somewhere else -- this is what i see as the core innovation.
i could imagine some type of AI being able to auto-generate these quiz questions/answers in the future, but for now a human would have to create them.
i don't see a good way to auto-create this kb initially, nor a good way to maintain it -- both seem problematic/labor-intensive/doomed-to-be-painful at least in the near/medium term.
in theory, let's say there's a company KB, say from Zendesk, and there are 200 articles in it. the company wants to try to onboard new support agents more quickly/efficiently. so they go in and create at least one quiz question/answer for each KB article -- the 'Quiz/Certification Question' is directly in/linked to that specific KB article UI -- it doesn't live somewhere else -- this is what i see as the core innovation.
i could imagine some type of AI being able to auto-generate these quiz questions/answers in the future, but for now a human would have to create them.