I think it's the same reason why so much of our software is poor quality: taking something from "works" to "works well" is a cost sink. It will cost you and yet doesn't add much to the bottom line to compensate.
Basically, there's a gap between "it works" and "it's effortless" and that's a pricey gap that doesn't net you a lot in return financially.
Basically, there's a gap between "it works" and "it's effortless" and that's a pricey gap that doesn't net you a lot in return financially.