We just tried their cloud offering and idk if that's new to them and still in "beta" but you are limited to the amount of VMs you can start because "your account is new" and I have not found a way to open a channel of communication where you can lift that. Other than that their prices are hard to beat
My experience with small-scale hosting for a few years there (on an enterprise user account) met no problems - but, also, we met no technical problems requiring interaction with support staff.