[mateo411]

How often does this really happen? Maybe once per 2000 rides? It appears there is a way to get your money back although it might be annoying and bureaucratic.

I think there are bigger issues we can focus on with BART. The should focus on fixing the signaling so we can get more trains through the Transbay tunnel. We should make BART more reliable and finish the San Jose extension on time and under budget.

I'm very supportive complaining about public transit and services in general, but making sure that BART provides excellent service for people who change their mind at the last moment, doesn't seem like the best use of their limited resources.

[scottlawson]

It says right in the article how often this happens. It's between 0.37% and 0.73% depending on the day.

[enos_feedler]

When I paid for BART parking during free hours I just flagged the transaction on my credit card as "merchant did not provide service" or something to that effect and got my money back. I guess if it involves Clipper card you can't easily do this.

[CoffeeOnWrite]

Clipper has its own way to request a refund. They refund first-time excursion fees no questions asked.