[foobazzy]

Reminds of the time I had an argument over the phone with a guy from a UPI app (PhonePe). There was a hack going around on dormant accounts. I had one account with them which was (maybe?) used only a few times.

I called customer care and asked if they could delete my account. They said, and I quote, "due to RBI regulations, we can't". Naturally, I asked "which regulation document? do you have a number?". The other person did not have an answer and escalated my call. They said they would get back to me and in the meantime, I read all the regulations there were. The regulations clearly stated that issuers shall give an option to close the account at any time. There was no such option in the app.

I pressed again to close the account to prevent misuse and/or fraud. The person on the other end of the call asked me (beratingly) to logout and delete the app. Because it was the same as deleting the account. I argued that it is not the same thing. To which his tone was more or less like, [my words, this is how it sounded] "you blithering idiot, you blasphemous imbecile, do you know how miniscule you are in the grand scheme of things. I am God here and you should bow down to my superiority and accept my solution"

I wonder if I should have sued.

[noisy_boy]

Simply filing a complaint with the office of the ombudsman[0] would have sufficed. My friend made a complaint regarding misbehavior by a banking official and the branch manager called in a few days grovelling apologies.

[0]: https://rbi.org.in/Scripts/Complaints.aspx

[InnerGargoyle]

you should have at least complained to consumer forum.

and for insult case, in court, am sure you will get your revenge by 2042..

:D