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by larve 1409 days ago
I fully agree with this.

I brought this example up because clearly there is a problem here. But, no one is wrong, and shutting down the conversation as "you just can't admit when you are wrong" is not productive for anyone (since no one is wrong). Maybe the conversation will go nowhere, and because I might be completely oblivious to that fact (I try to be, but it's a lot of work), it helps if the manager, whose job it is to facilitate communication, becomes aware of what is going on, and says "I know you are trying to establish context, but it sounds like you are just echoing my questions back at me. I actually want a list of reasons why YOU think it is a good or bad idea. I won't mind if you assume things; we can clarify that later". I have absolutely no problem being interrupted that way; that makes a lot of sense and helps everybody. Once I know people won't mind me riffing without making absolutely sure we are talking about the same thing, I can go with that just fine.

This assumes good faith and open-mindedness on both sides. Assuming I am being arrogant, dismissive, know-it-all, won't back off, can't admit I am wrong, when I am trying not to, helps nobody.