[jollyllama]

Yes, hiring is not the only area where OP's points hold true.

Almost everyone is either worn down by overwork or societal issues. Many fall into both categories. Apathy, as you note, is a common defense mechanism.

Can anyone think of any services that have gotten better and stayed that way since 2020?

[giantg2]

Depends on the definition of "better", but bill collectors, maybe.