[nico]

Good point. I couldn’t say, but I think most people never even consider the possibility of bringing the stuff back for repair.

Hence, I guess the demand for repair work is probably very low, and they might not have good processes in place to do it.

From a pure transactional perspective, it’s nice that they are essentially selling a clothing service for which you pay only once per item. But from an environmental angle, it sucks that they might not really be fulfilling their promise.