[Godel_unicode]

This is the part that people get wrong about all the ITIL metrics nonsense; they’re all designed by people who don’t have a background in science or experimentation and they never account for confounding factors. For instance, companies I’ve worked for in the past actually conducted rigorous studies of improving quality of life (as opposed to “fewer tickets==good”). They discovered that the number one cause of lower ticket volumes is Shadow IT! Because of course it is.

If you are disabling things by policy, it should be after a discourse with your users and a serious attempt at training. Being a GPO dictator is an anti-pattern.