[Majromax]

> The disdain for "lusers" came from BOFH sysadmin types, well before it was adopted by the non-"tech", business-focused folks.

Based on the definitions in the thread, I'd say the BOFH attitude is more the inverse: it is contemptuous towards users, whereas the modern practice is more condescending towards users.

The latter still has a notional ethos of catering to the user, but the Monkey's Paw corruption caters towards the user's most superficial desires, particularly at a first impression, while de-optimizing for the acclimated or "power" user.

[ratww]

Exactly, the modern practice is condescending. The prevalent thinking is that "users don't really know what they want", so there is zero research, zero iteration, zero respect and a lot of corralling in the application to force users into a (lucrative) workflow.

But the treatment itself is first class, unlike with sysadmins of yore.