[throwaway2037]

Interesting anecdata! Do you think the photo is authenticated/validated automatically (by software), or by a human, or combination (assistance)?

And, if you are willing to share, what country/bank?

[Gigachad]

This case I was on the bank text support requesting to make a transaction of $100,000 in one go which the app would not let me do. So it was a real person on the other side. Bank was in Australia called Up.

[techdragon]

This sounds like a good thing. An extra step in a $100,000 transaction to prevent accidents or crimes definitely feels justified if the accounts not marked as normally moving heaps of money like a billionaire or something.