[aendruk]

Similar experience when Twilio started requiring SMS 2FA. I offered to use U2F or TOTP, but no, it must be SMS.

I don’t have a work number and this is an absurd reason to get one, so we just canceled the account.

[dublinben]

They've even started requiring this for their subsidiaries, like Sendgrid. It's very offputting.

[elric]

That's strange. I have TOTP 2FA on my Twilio account. AFAIK there is no requirement for it to be SMS.

[aendruk]

Twilio Support:

> We're aware that some users would much rather prefer not to use SMS for 2FA usage […] this is a known issue

> Please be noted that as of right now, you can only access [TOTP] after submitting a valid phone number. If possible, we'd recommend you just provide a personal phone number as a workaround

I’d already borrowed a coworker’s phone once for the initial account verification, but requiring it multiple times crossed a line.