[varispeed]

Starling is no better, you were just lucky. I found Starling customer service appalling. Basically "go somewhere else if you don't like it".

[dazc]

I have a monzo personal and business account and I haven't had any major issues. As a former Barclays customer, they'd have to be fairly terrible to be any worse though.

I did try an open a Starling account once but they claimed my phone number was already linked to an existing account, which I found strange and wasn't prepared to jump through the hoops required to prove otherwise.

[robertlagrant]

Well it might be true. They just haven't realised that there are only so many phone numbers, and they change hands.