[a1369209993]

> retail worker in your local grocery shop

Actually, that frequently is malice, but it's malice on the part of the grocery shop, not the individual worker.

Proposed addendum: never attribute to personal malice what can be adequately explained by institutional malice.

[hackingthenews]

I agree. My guess is that institutional malice is fully explained by economic incentives 99% of the time. Which the version from the other comment cover: "Never attribute to stupidity, that which can be adequately explained by economic incentives"