| It’s actually really simple. They just aren’t very sophisticated. I spent a long many years working in the call center industry and the people who head these up are not exactly FAANG engineers. Just imagine a company where all tracking is done on shared spreadsheets and there is maybe one technical resource that operates the dialer. Now factor in millions of calls a day and it’s easy to see how a lot stuff just doesn’t make it up the priority list. I worked for a company that did their main marketing by cold calling office lines in Manhattan. They would make about 1 million dials a day, maybe 5% answer, transfer 2-3% of those to a closer, and close maybe 5% of those. Whole thing running on Google sheets. While that’s happening, they are accidentally hitting law offices, hospitals, schools, and other egregious violations (both legal and otherwise) that are taking up their very limited time and attention. I remember one period where they kept dialing the literal procedure rooms in hospitals - often the same one. So, yeah, your phone call is probably just getting marked “No Sale” and that’s that. |