[Friday0722]

Certainly this sounds like an issue for you and your company, but I don't see why it is an issue for the project and its maintainers. Many companies enter into support contracts with vendors whose solutions they adopt to avoid this very problem. The solution seems simple to me, your company should seek a support contract with the vendor, and if that is not possible, find a different solution for which they can. It is unreasonable to expect anything, especially in a business sense, from anyone who you are not paying to support you.

[BoumTAC]

Because this is an issue with 99% of the companies.

Don't forget you are here on HN with HN developers. 99% of companies will never seek support contract with vendors. That's the reality, developers have to deal with it and get over the struggle. Maintainer have to deal with it too because companies will never change (or at least not in the few months) and get over developers asking for help which have issues with their library.

[Friday0722]

I suspect the maintainers will just ignore these kinds of requests, rather than "get over" them. If you and your company want help, you'll need to pay for it. That's the reality. If your company won't pay for it, then you'll have to "get over" your app not working.

[BoumTAC]

That's what I said