[Spooky23]

Walmart did something like this for many years. They were required to satisfy customers and would accept almost anything as a return to exchange.

Like LL Bean, the internet kinda ruined it and when the management turned over to newer people who didn’t share the commitment that the founder had, it went away.

[bfuller]

Sears used to take clothing back and replace it if it had any wear on it. In the 90s I bought a couple pairs of jeans at sears and just kept replacing them until they stopped doing that.