[tzs]

The trick I've found to getting good Comcast customer support is to go to one of their offices. Even before they opened Xfinity retail stores they would have some office where you could go to exchange equipment, pay bills in person, make service changes, and so on.

The people at those offices seemed to be better informed and more capable and given more power than the people on phone support.

When I had Comcast for internet, cable TV, and phone I'd go to their nearest office every time my current contract was expiring and my rates were about to go way up. I'd tell them what channels and internet speed I actually wanted/needed, and tell them I didn't really want to pay more than I was currently paying.

They would always find some new bundle that would cover what I wanted and with the discount for a new one or two year contract be the same or cheaper than what I had. Sometimes the new bundle would have things I didn't need, such as adding their security service. I had that for two years and never once armed it--but it saved my about 20% for that two years. The only thing I actually ever used in the security system was the camera. I'd long wanted some way to remotely check my home temperature from work, and so I pointed the Comcast camera at a thermometer. :-)