[CamperBob2]

To be fair, I've always gotten good service out of Comcast. The secret is to sign up for business service, never residential.

You want to do this even if the installation is for a residence. The guy who hooks up your modem DGAF, and the tech support people are both better informed and more inclined to believe you when you tell them that yes, in fact, you did check to make sure the router was plugged in, and yes, in fact, you did try restarting it after leaving it powered off long enough for the capacitors to discharge.

[frankfrank13]

The last couple years they've been way better as well, somehow that massive "we're fixing customer service" push kinda worked

[philwelch]

I’ve always been too cheap to do this but it sounds like a valid plan.