[kfarr]

They lost my whole extended family as customers, this nonsense confused the heck out of my parents and we gave up trying to figure it out. I just told my folks to get iPhones and we use facetime

[danielbln]

You could have just used Signal or something instead of moving everyone to a different hardware platform, just sayin.

[uhxzdhnnj]

Signal doesn't support Android tablets, WhatsApp doesn't allow multiple devices (don't mention web, didn't work on tablets either).

Hangouts used to just work, especially for non-technical users, now it's a complete mess, as on some old devices it can't even be uninstalled.

[kfarr]

It's a valid point, but at the end of the day my family wanted something that "just works" and they look to me for guidance on hardware so when they were ready, iOS it is. I think Google misunderstood the critical importance of owning a high quality user experience for video calls on Android devices.