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by squeaky-clean 1419 days ago
It was a little weird/annoying to be contacted, my assumption was they're trying to upsell me on something.

But nope, they're just great support. Like you said it's always the same person so maybe I got lucky with Jimmy as my rep, but he's been super helpful. Had a similar situation to yours where I bough 1 synth 2 road-cases. He called me asking if it was a mistake and it was.

They also try to assign you to someone with similar interests. So I doubt Jimmy could help much if I wanted to get into classical woodwinds, but he knows his stuff about synths and setting then up in a studio.