[zerkten]

When the big corp releases an extension it then it likely gets reviewed by the exec team's gophers to ensure it gets done expediently. For anyone else, the review is processed by folks at the bottom of the organization, possibly even contractors, that have no budget control for devices.

They can only review a certain set of things based on what they've been provided. In the case of mobile, they will actually be using their own hardware instead of being offered test devices. Therefore, they have to go and find the one guy who has a specific Android device to repro an issue.

In way it's good that they got a response like this. Many times the folks doing the review want to do their best, but it takes a lot of time to escalate. Eventually there is a spat internally because no progress is being made. Someone forces the folks dealing with the external person to use some generic response because they don't want to admit the real reason.