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by nicgrev103
1415 days ago
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I've had a few. The most similar was uber eats, they constantly have a promotion on. One such was get £15 off your next order via email. I clicked through and ordered only to find no discount was applied. When I qestioned it they said some bullshit like the offer was only valid for the first 100 customers. Needless to say I am never odering through them again. I had another one when travelling. I used skyscanner (flight comparison site), the cheapest flight took me through what must have been 3 forms and 30+ questions taking several mins to fill out. When you get to check out they say the price has now increased since you started the checkout (incuding fury and panic) and suggesting you accept the increase before the price goes up again! I quickly did a new comparison and funily enough the first price was still being shown on the comparison site. I opted for the second cheapest option and no such last min price increase was administered and I thought i'd doged a bullet. Sadly not, when I got to the airport to return home I found that the agent I had gone with had not booked my luggage on the retun flight, que a £50 surcharge to get it on last min. I am still trying to get my money back from them and the flight was in April. Unfortunately the comparison site model has encoraged agents to 'show' the lowest price at apparently any cost - some up the price last min others book your luggage only one way. This is not limited to tech or internet companies. I found a worrying and annoying dark pattern in jewllery. Many companies use their own measurement lettering systems and there is a surprisingly large varience between companies, so you think your wife is size x and you order the ring but it turns out to be a different size which means you have to send it back to be resized (for a fee of course) and they know that you won't quibble because you don't want to look cheap in front of your partner for what is probably an emotionally driven purchase. Compaines are literally in the business of extracting as much money from you as they can for the least resistance, so unfortunately unless people write reviews or share their expereinces it's business as usual. |
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