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by JumpCrisscross
1419 days ago
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> DoorDash doesn't want to invest in preventing what is basically fraud on their platform or they've discovered that they actually make more money if they enable it The latter. Of course, it drives users to uninstall. But it juices today’s returns. (Uber Eats does the same. Sometimes I report it to zero effect.) Caviar used to be a high-quality service in New York; I uninstalled it after DoorDash bought them. There is an open niche for a real-restaurants-only delivery service. Also, support for legislation requiring restaurants use the name on their food license on apps. (Using fake names makes tracking down food poisoning difficult. I assume someone lying about their brand is more likely to be sloppy elsewhere.) |
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... but not at a sustainable price for workers and consumers. The trajectory of this industry is birthing crazy illogical things like ghost kitchens, weird liminal areas of food service that's not quite restaurant, not quite food-delivery, shaping bad human behaviors and creating dark patterns due to excess capital and perverse incentives.
Food costs. Making it, serving it, cleaning up. It costs more than people are willing to pay, maybe there's a strata of the market for whom the value is worth it, but not for the majority. Pizza delivery within a radius is successful but not everything can scale.