[lovelearning]

Not crazy but perhaps leaning towards a kind of technological just-world hypothesis.

Anything bad has to be because the user, usually the person with the least power and information in the system, did something wrong.

The many other humans behind the technology -- the coders, architects, testers, managers, executives, lawyers, 3rd parties -- can never go wrong. They must have studied the entire set of probable situations and devised just and fair solutions to every situation. Therefore, they should not be held accountable though they typically have both more power and more information. They're incapable of making mistakes.

[1]: https://en.wikipedia.org/wiki/Just-world_hypothesis