[bilekas]

Was there anything going on in your code?

I'm not sure hetzners policies but for example if your code is utilizing certain ports and traffic types that they might have limits on?

The response from them is very flippant and robotic though. It may be an automated action but I'd be curious to hear your experience with the "human" you get in touch with.

Edit: as for the decision being final this is usually just to deter bad actors. I've had some issues with a compromised server when colocating who said the same. This was a pain to prove, they did overturn it but I imagine it had something to do with the higher fees being paid to them.