[ampham]

There’s a lot of good advice here. Though I’ve learned from doing many years in daily support that you reach a point where you just need to stop doing support. For me, that was when it took a toll on my mental health and too much effort to protect my mental health. It was when I couldn’t easily empathize with customers anymore. Killing someone with kindness works, though customer support abuse begins to take a toll no matter how much of these strategies you employ.