[pastudan]

We did this because we want to guarantee an excellent experience. While the Kickstarter was open to every country, kickstarter backers know to expect long lead times and needing to pay their own import duties. We have agreements with a distributor for all countries in the EU, and are very close to having ones in Canada and the UK.

Postal rates vary by country, and we've experienced more lost packages in some countries than others. Along with 30-45 day shipping times for most international packages.

Having a distributor lets us guarantee inexpensive 2 or 3 day shipping, paperwork free VAT, and easy returns for a much smoother experience overall.

Hope this makes sense!

[egorfine]

So it's either an excellent experience or no experience at all?

Yeah, I totally understand your point of view. Perhaps I would myself not ship to my own country due to the business issues you have mentioned. Still sucks.