[justsomehnguy]

> Now think of all the people who never tell you and just move on.

This.

> Which costs you money via the time spent on support

And this.

But the most important thing is what for any (we based) service I expect a zero amount of friction.

Contacting support is way too much for my 21sr century ass.

Edit: I leave the typos as a reminder not to drink and comment.